TRAINING SERVICES:
CBS continues to actively engage in various training and development sessions, and during the COVID-19 virus outbreak we have also introduced online training using both Zoom and Microsoft Teams platforms. We have successfully delivered Advanced Microsoft PowerPoint and Customer Service training, to mention but a few, to our corporate clientele.
We are compliant with the COVID-19 rules and regulations set by the World Health Organization, as such we have put safety measures in practice by observing the social distancing requirement, and furthermore we have emphasised the MUST for every individual entering our premises and training laboratories to wear a face mask and observe the WHO protocol of regular washing of hands and using hand sanitizer frequently to reduce the spread of the virus.
| FOUR MONTHS TRAINING CALENDAR September-December 2022 | |||
| SEPTEMBER,2022 | |||
| Introduction to Computer Technology | 1 week | 12th September – 16th September | |
| Microsoft Excel Intermediate | 3 days | 12th September – 16th September | |
| OCTOBER, 2022 | |||
| ICDL | 12 weeks | 3rd October – 16th December | |
| Microsoft Excel Advanced | 3 days | 5th October – 7th October | |
| Certificate in Windows Applications | 7 Weeks | 10th October – 25th November | |
| People Management & Supervisory Skills | 2 days | 18th October – 19th October | |
| Performance Management | 2 days | 25th October – 26th October | |
| Customer Service | 3 days | 26th October – 28th October | |
| Pastel Accounting | 3 days | 26th October – 28th October | |
| NOVEMBER, 2022 | |||
| A+ | 8 Weeks | 1st November – 23rd December | |
| Sales Techniques | 3 days | 2nd November – 4th November | |
| Finance for Non-Finance Managers | 3 days | 8th November – 10th November | |
| Data Analytics & Visualization | 3 days | 15th November – 17th November | |
| Telephone Etiquette | 2 days | 22nd November – 23rd November | |
| Project Monitoring and Evaluation | 3 days | 28th November – 30th November | |
| DECEMBER, 2022 | |||
| Kids Special | 1 week | 12th December – 16th December | |
Customer Service training:ENDORSEMENTS BY TRAINEES:
- “this course was very relevant to my field of work and it is definitely going to help me practice good customer care, it will also help me improve my personality and add value in my life generally.”
- “ it really opened my mind, my perspective towards customers and life plus the need to change for the better.”
- “ it is a constructive course, it is essential and it is the backbone of every company.”
- “the training was motivating and I learned how to interact more positively towards customers.”
- “I found this training to be transformational and informational, and I highly recommend it to other corporates to improve their customer experience.”
