TRAINING SERVICES:
CBS continues to actively engage in various training and development sessions, and during the COVID-19 virus outbreak we have also introduced online training using both Zoom and Microsoft Teams platforms. We have successfully delivered Advanced Microsoft PowerPoint and Customer Service training, to mention but a few, to our corporate clientele.
We are compliant with the COVID-19 rules and regulations set by the World Health Organization, as such we have put safety measures in practice by observing the social distancing requirement, and furthermore we have emphasised the MUST for every individual entering our premises and training laboratories to wear a face mask and observe the WHO protocol of regular washing of hands and using hand sanitizer frequently to reduce the spread of the virus.
| THREE MONTHS TRAINING CALENDAR JANUARY – MARCH 2023 | |||
| JANUARY,2023 | |||
| Introduction to Computer Technology | 2 weeks | 16th January – 27th January | |
| Microsoft Excel Intermediate | 3 days | 26th January – 28th January | |
| Certificate in Windows Applications | 7 weeks | 30th January – 17th March | |
| ICDL | 12 weeks | 30th January – 21st April | |
| FEBRUARY,2023 | |||
| Data Analysis Using Excel | 3 days | 7th February – 9th February | |
| Microsoft Excel Advanced | 3 days | 14th February – 16th February | |
| A+ | 8 weeks | 13th February – 7th April | |
| People Management & Supervisory Skills | 2 days | 18th October – 19th October | |
| Performance Management | 2 days | 25th October – 26th October | |
| Customer Service | 3 days | 26th October – 28th October | |
| Pastel Accounting | 3 days | 26th October – 28th October | |
| MARCH,2023 | |||
| Data Protection & Cyber Security | 3 days | 7th March – 9th March | |
| Sales Techniques | 3 days | 7th March – 9th March | |
| Finance for Non-Finance Managers | 3 days | 14th March – 16th March | |
| Data Analytics & Visualization | 3 days | 21st March – 23rd March | |
| Telephone Etiquette | 2 days | 22nd March – 23rd March | |
| Project Monitoring and Evaluation | 3 days | 28th March – 30th March |
Customer Service training: ENDORSEMENTS BY TRAINEES:
- “this course was very relevant to my field of work and it is definitely going to help me practice good customer care, it will also help me improve my personality and add value in my life generally.”
- “ it really opened my mind, my perspective towards customers and life plus the need to change for the better.”
- “ it is a constructive course, it is essential and it is the backbone of every company.”
- “the training was motivating and I learned how to interact more positively towards customers.”
- “I found this training to be transformational and informational, and I highly recommend it to other corporates to improve their customer experience.”
